Help Center


Product Information

Are the KREDO watches water resistant?

What movement does my KREDO watch use?

My KREDO watch has a steel band, how do I remove the links for a better fit?


Do you ship to my country?

From where are your products shipped?

How much does shipping cost?

Can I change my delivery address?

How do I cancel my order?

I have received the wrong product, what do I do?

My order is in customs, what do I do?

Why was my order cancelled?

Can I make changes to my order?

Return & Exchange Process

When will I receive my refund?

Have you received my return?

How do I return my order?

What is your return policy?

What is your warranty policy?

I have entered the wrong address, Can you change the address?

Payment & Security

Is it safe to shop on your site?

What forms of payment do you accept?

What is your order process?